Frequently Asked Questions


GENERAL QUERIES


How do I register for an account?

Click on the create account button in the top right corner of the website. Simple!

Are you available on any other portal?

Yes. We are among the Top Rated and Most Trusted Sellers on Facebook, Flipkart, Shopclues, Paytm, Amazon & AskMeBazar etc. Do remember to like us on Facebook to avail EXTRA DISCOUNTS!!

Why do the same products have different prices on other portals?

Because every website charges their particular set of fee, taxes and commission for using their platform which is paid by the users while buying products. However, on anokhecollections.com you get the same product for least price as you don't have to pay any extra fees, charges or commission on any of the products.

What about warranty of your products?

Every product bought from Anokhe Collections comes with a 10 Day Replacement Guarantee. And you get 100% Money Back Guarantee too! Its a WIN WIN ! Provided that this product doesn't go through any wear and tear alongwith no damaged retail box/packing AND only if this product does not match the description or photographs except the color (which can differ slightly due to lighting during photography & difference in brightness of monitors).

How do I know if an item is in stock? 

Our current stock is listed on our website. If your desired product is not available in the drop-down menu of a product, it means this specific product is out of stock. If you have special requests concerning exclusivity and your choice , please call or email our Customer Care department. When more styles become available they are immediately displayed online and available for purchase.

I love your collection. Which new styles or exclusive products are coming up?

You can check out upcoming exclusive products in COMING SOON / PRE ORDER section in the navigation menu. Unlike other stores, You can Pre order it as well. For more queries ,please reach us on support@anokhecollections.com

I’ve forgotten my password. What should I do? 

If you have forgotten your password, follow the 'Forgot Your Password?' instructions. If you keep having troubles accessing your account, please contact Customer care.

I have a question or a comment about your products or service.

If you have any questions or comments about our exclusive products or heart warming service, do not hesitate to fill the feedback form or simply contact our Customer Care. We will answer your question or request as soon as possible, but no later than 2 business days. Our Customer Care is available on email: support@anokhecollections.com or by phone 8130816966.

What is Refurbished Sale ?

Refurbished Sale referrs to the sale of all refurbished products at one place. Every refurbished product is as good as new. They have never been used once however might have a tiny scratch or an undetectable defect. Due to such a minor flaw, their price is SLASHED to less than the wholesale price. So, if you're looking to buy a product at a heavy bargain, we recommend REFURBISHED PRODUCTS !! For buying refurbished products, please email on anokhe_deals@anokhecollections.com or whatsapp 08130816966.

Are you available on any of the social networks?

Ofcourse, we are active on Facebook, Twitter & Pinterest too. Feel free to drop in and leave your precious positive feedback to avail extra discounts.


DISCOUNTS AND OFFERS


What are the ways to get more discounts?

Plenty !! Anokhe Collections provides awesome ways to save buyer's money. We offer Discount Coupons, Refurbished Sale, Limited time offers, Bulk discounts, Extra discounts for active members on FB Page / Twitter along with exclusive offers for registered account holders as well.

Do I get any discounts after registering an account on Anokhe Collections?

Absolutely !! As soon as you register with Anokhe Collections on anokhecollections.com you are eligible for extra discounts which common guests are not able to enjoy. In case you have difficulty understanding the discounts or you have any query, please reach us on support@anokhecollections.com.

I have baught from Anokhe Collections in the past, Will I get any discount or offer if I buy again?

Fortunately Yes. Every buyer who has bought any product from us in the past, let it be Flipkart, Amazon, Shopclues, Paytm etc. You get discounts if you buy on anokhecollections.com . Please notify us on support@anokhecollections.com regarding the same.

Can I buy Anokhe Collections products in wholesale/bulk?

Sure, every bulk order will get a heavy discount.

Does Anokhe Collections provide Discount Coupons?

Absolutely! Stay updated with our Special deals and offers on FB Page or subscribe for our newletters. Simply click on deals & Offers under MORE. Hurry! Limited time offers.


PLACING AN ORDER


Do I need to set up an account to place an order?

Creating an Anokhe Collections account has many benefits:

- Track your orders and review past purchases
- Enjoy Exclusive Discounts & Offers
- Save your address and card details for faster shopping
- Save your personal favorites

Alternatively you can checkout as a guest, without having to register.

How do I make a purchase? 

We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our store. You can also browse and make purchases. And easiest of all, just type what you're looking for in the search tab on th top right hand side of your screen. Once you have found an item of your liking, use the Add to cart button. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

Do you import on exclusive indiviual orders?

Yes. If you want a rare product / collectible which is not even available in India. Reach us on support@anokhecollections.com & we'll discuss with you further. Even if it is a single quantity, we are delighted to make your day!


PAYMENT QUERIES


Why don't I see any extra shipping charges?

Because there is none. We ship all across India for free.

Are there any charges for Cash On Delivery?

No. We offer Cash On delivery services for free of charge as of now. However, it might change in the future.

What are the payment methods Anokhe Collections accepts?

We accept Visa, MasterCard, and different Debit Cards / Credit Cards from all the banks.

Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and  debit / credit card information to verify that everything has been entered correctly. For any other issues or questions, please contact our Customer Care on support@anokhecollections.com or reach us by phone on 8130816966.

 

SHIPMENT QUERIES


Which places do you ship to?

Anokhe Collections ships all across India. Every single remote location is accessible. If a courier agency does not deliever at your place, we ensure that we send your order via Govt. post or Speed Post which will definitely deliever at your doorstep.

Can I track the package / product which I ordered?

Ofcourse, As soon as you order any product on Anokhe Collections, We notify you via email and SMS (if both are provided while ordering or registering).

How can I track my order?

After your order has been placed, you'll receive the details including courier agency & tracking number on you Mobile phone & E mail (info provided by you while placing an order). Please use this tracking number to track your order. Please visit AnokheCollections.com & go under MORE section, click on track order. Please click on the particular courier services via which your order has been shipped & enter the tracking details in the TRACK section. You'll get the latest update about your order.

How long does it take for my order to arrive & How much will it cost ?

On an average, your order will arrive in 3-4 business days. It will cost the exact amount mentioned right next to every product. No extra charges. If there is any change, it will be notified on the website beforehand. In case of any query or confusion, please reach us on support@anokhecollections.com. We will definitely try to get your query resolved.

 

REFUNDS AND REPLACEMENTS

 

How do I return or exchange an item? 

Should you change your mind, you may return the product within 10 days after delivery, for a full refund or an exchange. Returns are free; you do not have to pay for return shipment costs. Provided that this product doesn't go through any wear and tear alongwith no damaged retail box/packing AND only if this product does not match the description or photographs except the color (which can differ slightly due to lighting during photography & difference in brightness of monitors).

When will I receive my exchanged item? 

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods, which takes 5-6 business days on an average.

When will I receive my refund? 

After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days. In case of Cash On Delivery, refund will be deposited in the bank account provided by you.